Booking Terms & Conditions
Please note Bure Cottage is non-smoking and pets are also not permitted
The following Booking Conditions together with the General Information contained on this website form the basis of your contract with Bure Cottage and the owner Nigel Mckay. Please read carefully as they set out our respective rights and obligations. By booking the cottage you agree to these conditions. In these Booking Conditions, “you” and “your” means the person named on the booking confirmation and all other persons staying at the property during the rental period. “We” and “us” means Bure Cottage and Nigel Mckay. All reservations are made subject to these Booking Conditions.
- Making a Booking
Bookings can be provisionally made by completing the online form, via email, or by contacting us by telephone. Booking deposits must then reach us within 7-days or your date cannot be held. Once we receive your deposit payment, we will confirm your stay by issuing a booking confirmation by email. Please check the details & contact us immediately if there are any errors or omissions,as it may not be possible to make changes later. We cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of its transmission. The number of persons (adults and children) must not exceed the maximum number of sleeping places indicated on the website. The sofa beds are intended as additional and temporary sleeping arrangements for extra guests. For insurance purposes we request name of these at the time of book. Prices DO NOT include extra bedding for soft beds.
Your cottage key and an electronic fob for the secure car park will be in the key safe by the cottage door - we will e-mail the code before your stay. A charge of £50 is retained for all keys not returned to the safe.
In order to confirm your booking an initial deposit must be paid of 26% of the booking price at the time of booking by cheque, Paypal, credit or debit card. This deposit is non-refundable/non-transferable in the event of your cancellation or failure to pay on time as set out below. The balance of the cost of your booking + £75 security deposit is due no later than 35-days prior to arrival (or at the time of booking if this date has passed). If we do not receive the full balance on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will be payable.
- Security Deposit
You must pay a security deposit of £75 as outlined above. The cost of any damage to the property or to any items in and/or at the property caused or any service charges incurred by you or any member of your party (for example excess cleaning charges) will be deducted from this deposit. If no deductions are required it will be refunded in full within 14-days after your departure. If the security deposit is not sufficient to cover any damage caused or service charges incurred by you, you will be responsible for paying us any additional monies required immediately on request. Keys not retuned will be charged at £50.
- Your Contract
A binding contract comes into existence when the deposit payment is paid. If you cancel after paying the deposit, our normal cancellation charges apply. This contract and all matters arising out of it are governed by United Kingdom law. We both agree that any dispute arising out of or connected with your holiday will be dealt with by the Courts of the United Kingdom.
- The Cost of Your Stay
The price of your stay will be confirmed at the time of booking.
- Changes By You
Should you wish to make any minor changes to your confirmed booking, you must notify us by email or telephone as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee may be payable together with any costs incurred by ourselves.
- Cancellation By YouShould you need to cancel your stay after the contract has begun, the party leader must immediately advise us by e-mail or telephone, and then in writing at the address at the bottom of this page. Notice of cancellation will only be effective when we receive it in writing. As we incur costs when we confirm your booking, and may be unable to re-sell your period of stay, the following cancellation charges will be payable.
The booking deposit is non-refundable. However, other monies paid are refundable, less our sliding scale of cancellation charges:
6-weeks or more before booked date: 26% of booking
5-weeks or less: 30% of booking
4-weeks or less: 40% of booking
3-weeks or less: 60% of booking
2-weeks or less: 85% of booking
1-week or less: 100% of booking
It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.
- Changes and Cancellation By Us
In the very unlikely event that we have to make a significant change to, or cancel your booking, we will tell you as soon as possible. We will endeavour to offer you an alternative should a significant change or cancellation occur. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
- Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
- Our Liability to you
12.1. We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
1. the fault of the person(s) affected or any member(s) of their party or
2. the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or
3. an event or circumstance which could not have predicted or avoided even after taking all reasonable care. In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business. Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.
12.2. The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time, the accommodation will be treated as having been properly provided.
12.3. We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your stay. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £(GBP) 35 per person affected as you are assumed to have taken out adequate insurance at the time of booking.
- Complaints and Problems
13.1 In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
13.2 Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you. We do not guarantee internet connections and are not responsible if installed broadband services fail.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you. We expect all clients to have consideration for other people, in particular noise levels after 10.00pm. If in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Should we receive complaints concerning your behaviour and specifically noise we reserve the right to permanently withhold some or all of your security/damage deposit.
- Special Requests and Medical Problems
If you have any special request, you must advise us at the time of booking. Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
- Prices and Website Accuracy
We reserve the right to increase or decrease the prices of accommodation at any time. Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors can occur. Therefore ensure you check all details of your stay on your booking acceptance. Prices are only honoured after receipt for your booking deposit.
- Complaints Procedure
In the event of any problems you must contact us immediately, plus you undertake to do your best to resolve or minimise the problem in order to avoid any prejudices that could result. You must immediately notify us by telephone on the day of your arrival, confirming your complaint in writing within 24 hours by e-mail of your departure. You are obliged to give us the time necessary to resolve the problem. Should there be no written complaint supplied as above specified and you leave the accommodation prematurely and without an explicit authorisation by us, you forfeit your rights for a refund of the rental price, unless the terms of this contract have been breached. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given.
Mail all payments, suggestions and complaints to: Nigel Mckay, 1 The Firs, Off Wigmore Lane, Luton, LU2 8AA, UK
Capital of the Broads, Wroxham, is where boating holidays began in the 1800s. Wroxham is on the right bank of the River Bure and the village over the bridge on the left bank is named Hoveton, although today they are .... continue
Resturants, bars & shops click here
Wroxham on foot here
What to See
Within 5-miles is a steam railway, model railway, river boats, three broads, a theme park, gardens, beautiful riverside villages, ruined abbey and more. Slightly further will take you to windmills, castles, beaches, medieval towns…. continue
Things to see on foot: here
The waters around Bure Cottage are brimming with bream, pike and roach. Many anglers come in the spring and autumn every year just for the sport. Late in the year when the Bure
River cools, many fish swim .... continue
A rod license can be purchased from any post office or